Privacy Policy

Jumo Health® provides evidence based and age appropriate educational resources using mixed media (“Jumo Health”, “we”, “us” or “our”). Jumo Health is committed to safeguarding your privacy online. Here, we explain how personal information you give on, any affiliated website (the “Site”) or on any of our mobile applications that we may make available from time to time (“Applications”) is collected, how your personal information will be used by us, and what controls you have.

Please review this policy carefully. By using the Site or any Application you consent to the collection and use of the information you provide to us in accordance with the contents of this policy.

Changes to this Policy

Jumo Health may update this policy to reflect changes to our practices with personal information or changes in applicable law. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address if you have provided this to us in your account on the Site or in our Applications, and by placing a prominent notice on our Site. Where we believe, appropriate or required by applicable law, we will ask for your consent to certain changes to this policy.

What personal information does Jumo Health collect?

“Personal information” is information that enables us to identify you, such as your email address and name.

Information You Provide to Us

We may collect and process the following personal information about you which you provide to us:

  • information such as your name, email, postal address, telephone number and date of birth;
  • in connection with our account onboarding process, your password details;
  • optional information you choose to provide us to further personalize your account such as medical conditions, medications, medical history, insurance provider, and interest in clinical trials;
  • details of any purchases or requests made by you through the Site or any Application;
  • communications you send to us, for example to report a problem or submit a query;
  • information from surveys, offers and promotions that we may, from time to time run on the Site or any Application, if you choose to respond or take part in them; and
  • information or images that you post or volunteer in the form of comments, blogs or contributions to discussions.

You do not have to give any give personal information to us; however we may not be able to provide you with certain services if you do choose to withhold information we need to be able to provide those services.

Enhancements to our Site and Applications may include blogs, discussion forums and other services we provide, enabling visitors to join in and provide content. Any information you choose to share through these services on our Site and Applications will be public information and you must always take care in deciding whether to disclose personal information. For more details please visit the Site’s Terms of Use.

Information We Automatically Collect; Cookies

When you visit the Site or access or use any Application, we may also automatically collect additional information about your computer or mobile device such as the type of internet browser or device you use, any website from which you have come to the Site or Application and your IP address (the number which identifies your computer or device on the internet) and the operating system for your computer or device, which are automatically recognized by the Site. We use this information to help us provide an effective service on the Site or Application and to help us understand the different types of visitors to our Site or Application.

The Site and Applications use cookies or similar technology to collect information about your access to the Site, the Applications, and the services we provide and, although they do identify a user’s computer, they do not, of themselves, personally identify users.

Cookies are pieces of information that include a unique reference code that a website transfers to your computer or mobile device to store and sometimes track information about you. A number of cookies we use will last only for the duration of your session on our Site or Application and expire when you end your session and close your browser. Other cookies are used to remember you when you return to the Site or Application and last for longer.

We use cookies for the following reasons:

Necessary session management

  • We use a cookie for the duration of your session on our Site to manage your login session so you can move easily from one page to another within the Site and so that your page requests are loaded in smooth and secure manner; and
  • To remember any products you select in our online store so that these can then be presented to you in your shopping cart and we can link your purchase to you.


  • We use a cookie to remember that you have used the Site before; this means we can identify the number of unique visitors we receive to different parts of the Site.


  • If you are not registered with the Site and select a product to your shopping cart but do not complete the purchase, we use a cookie to remember your selection for 30 days and show this selection in the shopping cart when you revisit the Site; and

Below we list the different categories of cookies we may use on the Site.

  • Strictly Necessary Cookies. These cookies are essential to the Site in order to facilitate our log-in process and enable you to move around it and to use its features.
  • Functionality Cookies. Functionality cookies allow us to remember the choices you make while browsing the Site and to provide personalized content.
  • Security Cookies. Security cookies help us to enable security features to protect users and Site integrity.
  • Analytics Cookies. Analytics cookies enable us to understand and improve the way the Site and associated plugins perform.

In addition to cookies, we may use similar technology known as web beacons in connection with your use of the Site. These are small image files that may be placed by us on the Site or within the body of our newsletters so we can read a cookie we use and understand which parts of the Site are visited or whether particular content is of interest.

Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can also learn more about cookies by visiting and which includes additional useful information on cookies and how to block cookies using different types of browsers. Please note however, that by blocking or deleting cookies used on the Site you may not be able to take full advantage of the Site.

How Does Jumo Health Use My Information?

We use the information we collect about you to help us understand more about how our Site and Applications are used, to operate our services and to send you communications about the Jumo Health service, but only where you ask to receive news from Jumo Health.

In particular we use the personal information you provide so that we can:

  • identify you when you sign-in to your account;
  • verify, process and deliver your personalized content or orders;
  • provide you with information offered and which you request;
  • analyze the Site and Applications to learn how many visitors we receive and what parts are visited in order to research how to improve our content and the services we offer;
  • enable you to share our content with others;
  • send you periodic news or relevant information based on your account settings; and
  • respond to inquiries or requests you may make, including requests concerning any of your personal data we may have collected.

You can control receipt of news and other information from Jumo Health by turning on or off the toggle switch found in your account settings at any time.

Future enhancements to our Site and Applications will mean that we will also use your information to handle or reply to you about any comment you submit on blogs, discussion forums, active clinical trials and other services we provide.

With whom does Jumo Health share my information?

From time to time we may use agents or contractors to help us in providing the services we offer through the Site or Applications such as in hosting the Site or processing transactions and fulfilling requests. Our agents and contractors will only use your information on our behalf, and only receive the minimum amount of information necessary to perform their functions for us.

We may disclose your information if we are legally entitled or required to do so, for example where required by law or by a court order or if we believe that this action is necessary to prevent fraud or cybercrime or to protect the Site or Application or the rights, property or personal safety of any person. Personally-identifying details you provide on the Site will not be used to send unsolicited email or other commercial solicitations, nor will they be sold or passed to others for this purpose, without your permission.

In the event that we undergo reorganization or are sold or merged with another entity, you agree that your information may be transferred to that reorganized entity, purchaser or successor entity.

Online Tracking/Do Not Track

We may use cookies designed to track your web browsing over time and across third party sites. Our Site and Applications, however, respond to Do Not Track signals in web browser preferences.

What are my choices regarding collection, use and distribution of my information?

If you provided your email or mobile number to us by using our Site and Applications, we will send you regular information about Jumo Health. You may opt out of this at any time by turning off this feature in the settings page of your Site account, or by following the unsubscribe instructions in each email or SMS.

We will not use your personally identifiable information for any purpose other than delivering the Site or Applications and to send you information related to the Site and the Applications to you, except where previously agreed with you and if you have not unsubscribed from receiving such information from us.

Where there are links on our Site or Applications to other sites, the content of those linked sites is not covered by this privacy policy. You should review the privacy policies of all such linked sites. We do not have responsibility or liability for the content of these sites, or their use of information which you may supply them.


Protecting the safety of children when they use the internet is very important to us. This Site and the Applications are not directed to children under the age of 13. If you are under 13 you are required to have an adult enable access for you or you should not use this Site or Applications. If you are under 13, can request access by submitting a parent or legal guardian’s email address and we will deliver the request to that email address. Once your parent or legal guardian registers using our process, they can add you to their parental account on the Site or the Applications. If we learn that children under 13 have accessed this Site or an Application and provided us any personal information, we will promptly destroy such information and, where applicable, close the relevant accounts with the Site or the Applications.

What security precautions are in place to protect the loss, misuse or alteration of my information?

Unfortunately no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Jumo Health cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Information submitted to Jumo Health over this Site is unprotected until it reaches us. Once we receive your transmission, we use industry standard efforts designed to safeguard our systems. We have security measures in place to attempt to protect against loss, misuse and alteration of personal information under our control. We obligate our service providers who have access to personal information to maintain similar measures. While we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use reasonable efforts to prevent it.

Data Storage and Transfers

Information you submit via the Site or any Application is sent to and stored on secure servers in the United States.

Business Transitions

In the event we go through a business transition, including without limitation any merger, acquisition, partnership, business reorganization, debt finance, or sale of association assets, or in the event of an insolvency, bankruptcy, or receivership (together a “Business Transition”), we may use information collected in accordance with this policy and subject to its restrictions, as part of any such Business Transition. In such instances, your information can be part of the assets transferred.

California Privacy Rights

If you are a California resident, you may ask us for a notice identifying the categories of personally identifiable information that we share with third parties for marketing purposes or otherwise in connection with the Site or Application and to refrain from sharing your personally identifiable information with certain of these entities for their marketing purposes. Please tell us your preference by contacting us at the address provided at the bottom of this policy. In your request, please specify that you want “Jumo Health’s California Privacy Rights Notice.” Please allow 30 days for a response.

Notice to Site Visitors Located in the EEA and Switzerland

Your Consent to the Transfer of Personal Data to the United States:

If you reside in the EEA or other jurisdictions which may require an individual’s express consent prior to transfer of personal information to the United States, by using this Site or the Applications you hereby give such express consent to the transfer of your personal information to our servers in the United States for uses in accordance with this policy. If you do not wish to have your personal data transferred to the United States, please do not use the Site or the Applications.

Data Control Options for EU Residents

Under the EU General Data Protection Regulation 2016/679 (“GDPR”), effective as of May 25, 2018, European Union (“EU”) data subjects are entitled to certain specific rights with respect to processing of their personal data by entities that are subject to GDPR. Jumo does not direct or target the Site or its Applications to users in the EU and accordingly has concluded that its current business activities are not subject to GDPR. However, as a courtesy to EU visitors to our Site visitors and EU users of our Applications, we will use reasonable efforts to try to honor the requests of verified EU users regarding the exercise of their rights to access and control their personal information collected or maintained on the Site or through the Applications.

When you use the Site or the Applications, we process your personal information as described in this policy. We rely on a number of legal bases to process your information, including where: (i) necessary for our legitimate interests in providing and improving the Site and the Applications, including offering you content and advertising that may be of interest to you; (ii) necessary for our legitimate interest in keeping the Site and the Applications safe and secure; (iii) necessary for the legitimate interests of our service providers and partners; (iv) necessary to perform our contractual obligations in the Jumo Health Terms of Use; (v) you have consented to the processing, which you can revoke at any time for any processing after the revocation; (vi) you have expressly made the information public on the Site or through the Applications; (vii) processing is necessary to comply with laws, regulations, search warrants, subpoenas or court orders or to exercise or defend legal claims; and (viii) where necessary to protect your vital interests, or those of others.

If you are an EU resident using the Site or the Applications in the EEA, you can: (i) access personal information we have about you; (ii) have your personal information corrected or deleted (in most cases you can correct personal information you have submitted to us by going back to your account page, logging-in and making the desired change); (iii) in certain circumstances, you can object to our processing of your personal information and we will discontinue such processing unless we have compelling legitimate grounds to continue; or (iv) withdraw consent previously provided (however your withdrawal does not affect the lawfulness of processing of your personal data that occurred prior to the date of withdrawal). If you wish to inquire as to whether we maintain any of your personal information and if so, whether you wish to exercise any of those rights that are available to you with respect to such personal information, you may contact us as described in the “Your Records and Contacting Jumo Health” section below. We will respond to your request within a reasonable timeframe.

As will all non-EU users of the Site or the Applications, you can opt-out through the unsubscribe link in the email communications we send to you or by changing your subscription preferences in your account settings.

We (and any third party service providers with whom we share your data) will retain your personal information for as long as necessary to provide the Site and the Applications to you. When we no longer need to use your personal information and there is no need for us to keep it to comply with our legal or regulatory obligations, we will either remove it from our systems or render it non-identifying through one or more available methods. If you have created an account with us and you no longer want us to use the registration information you provided to us, you may close your account at any time.

Your Records and Contacting Jumo Health

The accuracy of your individual identifying information is important to Jumo Health. If you change your email address or if information we hold is inaccurate or out of date, please update your profile in the settings page of your account on the Site.

As mentioned above, you have a right to change your mind about continuing to receive Jumo Health communications where you previously asked to receive these communications from us. Please send any questions, requests comments or concerns to or write to:

Jumo Health
Attention: Customer Care
110 East 42nd Street, Suite 810
New York, New York 10017